This is with reference to the facing challenge in Aadhaar Authentication, It has been observed that few applications rejected at e-KYC Authentication and e-Sign authentication stage due to the following parameters.
e-KYC authentication page :-
1. Bio-metric device not working at ekyc authentication page due to following observations.
· User using outdated windows version ie. Window 7. –> Request you to update latest window version
· Not using secured Bio-metric set up i.e. HTTPS. –> Request you to install HTTPS set up
· Latest drivers of Morpho/Mantra not updated. –> Request you to install latest Mantra/Morpho drivers
2. During application, Bio-metric device not installed properly, hence user getting error of “ Exception occurred”. User has to check installation of Bio-metric device.
e-Sign authentication page :-
1. Before redirection to esign authentication page, user is not enable “Pop up blocker”. Hence, user is getting message “ Redirecting to esign page”. Request you to inform user to enable “Pop up blocker”.
· To enable the “Pop-up blocker” open google chrome and go to the Setting–>Privacy and security–>Site Setting–>Pop-ups and redirects and then click on Sites can send pop-ups and use redirects as per the below screenshot.
